Hyster enjoys a different relationship with all our customers. We try to produce complete client satisfaction created through world class production. Our goal is to anticipate the requirements of each and every client in addition to deal with them with forklifts which provide the value, the performance and the dependability which they require.
At Hyster, we believe in starting with the customer. We annually conduct focus groups and offer an on-going voice of customer research both on line as well as in the field. We have over 400 design engineers to translate that input into intelligent designs by implementing our rigorous review gate process. Virtual prototype builds and advanced tools help make certain that the best machine practices come together. Other advanced tools like for instance dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our machines are subjected to virtual, physical and environmental tests, in order to ensure the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are continually testing against the competition's products too. Our final tests happen in real-world customer applications in order to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Smart and Lean
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total client satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality All The Time
To initiate excellence from the start, Hyster utilizes an integrated MES or Manufacturing Execution System. The job of the MES is to manage production flow. The MES coordinates line activities like quality verification and part sequencing. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits actually hold every worker responsible for constant quality, combined with the 5s workplace organization in place to help us achieve it.
Hyster provides a variety of excellent features as standard with our products. By remaining devoted to our focus on quality and safety, and by being innovative from beginning to end, we provide some of the best material handling machinery on the market. These are just some of the reasons why Hyster has become a leader in the industry.